Workplace Communication Basics
What do most great employees have in common? Stellar communication skills. In this course, you'll learn why having excellent communication skills is so important in the workplace, and how you can improve yours
What's inside
INTRODUCTION
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Why Communication Matters
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How to Use Verbal, Nonverbal, and Written Communication
VERBAL COMMUNICATION
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Improving Your Verbal Communication Skills
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Starting a Conversation
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Strategies for Effective Listening
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Asking Closed Versus Open Questions
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Ending a Conversation Positively
WRITTEN COMMUNICATION
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Improving Your Business Writing Skills
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How to Write with Purpose
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Choosing the Right Medium
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Writing for Your Audience
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How to Structure Your Writing
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How to Improve Your Grammar, Spelling, and Punctuation
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How to Edit and Proofread Your Work
CONCLUSION
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Quiz
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Summary & Feedback
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